We ship worldwide! Shipping to your location can be calculated before checkout.

Packaging

Our packaging prioritizes using eco-friendly materials that are recycled, compostable or reusable.

Serare travel bags are made of ecological felt that features a luxurious rose gold button closure.

Our natural recycled cork jewelery boxes are the perfect way to store your treasures. The soft cork is lightweight, durable and will keep items safe from nicks and scratches. Cork is one of the most renewable materials available, as trees are not cut down for the production process.

Duty & Taxes

Customers may be charged duties and taxes depending on their respective countries.

Warranty

We stand behind our quality. From your date of purchase we will take care of any manufacturing defects for up to 365 days. Contact our support team with a photo and serial number if you need to report any manufacturing defects.

The warranty does not include lost items or damage by normal wear and tear (scratches, bends or broken links in chains or clasps). Modifications done to the product by another person or company voids our warranty.

Returns & Exchanges

As each of our products are custom made on order, exchanges are not possible. Refunds can be given within 30-days of purchase. Products must be returned in the original state they arrived in with packaging and tags attached. The safety tag must not be removed.

Sale items are final and can not be returned or exchanged.

Should return items not meet the guidelines, Serare has the right to deny returns.

To start a return, send an email to us at support@serare.com with the following information:

1. Your Order Number (if gifted, please include the purchaser’s full name and address)
2. Address the product was shopped to
3. The Serare Serial Number of your product.

Original shipping fees, duty and taxes are non-refundable.

A 5% restocking fee may apply for your product.

Repair and Re-polishing Services

Our products are made to last a lifetime (or more), which means they can be repaired. We understand that even the most loved objects will need care every once in a while.

Contact us at support@serare.com with a photo of your item and serial number to request a quote for repair services.

Some of our services include:

• Ring Re-sizing
• Repairing lose gemstones and prongs
• Intensive Re-polishing (deep scratches and marks)
• Light Re-polishing

Solid Gold

Our 14k sold gold items will not oxidize or tarnish. However, the higher the gold content is, the softer the metal is, making them more prone to scratching and marks. Treat your gold jewelery with care, and it will remain bright and polished for years.

Gold can be ‘shined up’ for everyday wear by removing dirt and grease with a polishing cloth or good quality microfiber cloth.

Gemstones

Gemstones can attract dust and grease and will need to be shined regularly. However, our diamonds and sapphires are very resilient, and are harder than the metal that surrounds them. Be sure to follow the proper care techniques for the gemstone’s metal settings.

A good quality microfiber cloth or a soft toothbrush and warm water can be used to shine gemstones during normal wear.

Why Lab Created Pink Diamonds?

A natural diamond is made of compressed carbon and may take up to 3.3 billion years to form within the earth. Its sparkle and rarity has charmed historic civilizations for as long as we have known. Rarest among the diamonds are the illusive pink diamonds. While colored diamonds may have their brilliant hues from other elements (boron for blue and nitrogen for yellow), many pink diamonds mysteriously contained no other elemental impurities.

Only recently has it been discovered that the brilliant pink hue was due to increased heat and pressure. A process that compressed the carbon crystals into such a tight structure that it absorbed all other colors, letting only rosy hues escape.

Our lab created pink diamonds go through this same process, giving you one of the purest and most beautiful diamonds available.

In addition, your investments will reach further. The price of a 0.06 carat pink diamond ring (with a 2.5mm diameter) can be as high as $4000 USD or more, while a lab created diamond from Serare is available a faction of that price.

Sizing

Not sure of your ring size? We offer a free ring sizing kit to ensure a perfect fit, you only need to pay for shipping.

For bracelets and necklaces, we recommend tying a string around your wrist or neck to the desired fit, then measuring the string. This will give you a good idea of your preferred custom sizes.